Contact Support

We're here to help you succeed with Babelize. Here's how to reach us.

Support Channels by Plan

Plan	Channels	Response Time
Free	Documentation only	Self-service
Builder	Email	48 hours
Team	Priority email	24 hours

Before Contacting Support

Save time by checking these first:

Documentation: Search our docs
FAQ: Check frequently asked questions
Troubleshooting: Try common fixes
Status: Check status.babelize.app

Email Support

General Support

Email: support@babelize.app

Best for:

How-to questions
Account issues
Billing inquiries
Feature questions

What to Include

Help us help you faster by including:

Account email
Project ID (if applicable)
Job ID (for translation issues)
Error messages (exact text or screenshot)
Steps to reproduce
What you expected vs. what happened

Example Request

Subject: Translation job stuck in processing

Hi,

I started a translation job about 2 hours ago and it's still showing 
"processing" status.

Account: user@example.com
Job ID: job_abc123xyz
Project: proj_def456
File: locales/en.json (52KB, English to Spanish)

I've tried refreshing the page and checking from a different browser. 
The status page shows everything operational.

Can you help?

Thanks!