Support
Contact Support
Contact Babelize support at support@babelize.co: what to include, response times from same day for outages to 3 business days, hours and community.
In the dashboard, Help in the sidebar has search, common questions, guides and a contact link.
Best for:
- Account issues
- Billing inquiries
- Technical problems
- Bug reports
- Feature suggestions
What to Include
Help us help you faster:
- Account email
- Project name or ID
- Error messages (exact text or screenshot)
- Steps to reproduce the issue
Response Times
| Priority | Response Time |
|---|---|
| Critical (service down) | Same day |
| High (feature broken) | 1 business day |
| Medium (minor issue) | 2 business days |
| Low (question) | 3 business days |
Hours
Email support: Monday – Friday, responses within business hours.
Community
Connect with other users:
- Discord: Join here
- LinkedIn: Babelize
- Instagram: @babelizeapp
- X: @babelizeapp
Self-Service
Before contacting support, check:
- FAQ — common questions answered
- Troubleshooting — step-by-step fixes
- Documentation — full product guides
- Help in the dashboard sidebar — search and common questions
Last updated: 2026-11-01
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