Help
Contact Support
How to get help from the Babelize team.
Best for:
- Account issues
- Billing inquiries
- Technical problems
- Bug reports
- Feature suggestions
What to Include
Help us help you faster:
- Account email
- Project name or ID
- Error messages (exact text or screenshot)
- Steps to reproduce the issue
Response Times
| Priority | Response Time |
|---|---|
| Critical (service down) | Same day |
| High (feature broken) | 1 business day |
| Medium (minor issue) | 2 business days |
| Low (question) | 3 business days |
Hours
Email support: Monday – Friday, responses within business hours.
Community
Connect with other users:
- Discord: Join here
- LinkedIn: Babelize
- Instagram: @babelizeapp
- X: @Babelize125767
Self-Service
Before contacting support, check:
- FAQ — common questions answered
- Troubleshooting — step-by-step fixes
- Documentation — full product guides