Report a Bug

Found something broken? Help us fix it by submitting a bug report.

Before Reporting

Check First

Known issues: Check recent changelog
Status page: Verify at status.babelize.app
Troubleshooting: Try common fixes
Existing reports: Search for similar issues

Determine if It's a Bug

Is a bug:

Something that used to work now doesn't
Feature behaving differently than documented
Error messages when performing normal actions
Data loss or corruption

Not a bug:

Feature requests → Submit here
How-to questions → Check FAQ
Account issues → Contact support

How to Report

Via Dashboard

Click the Help button in the dashboard
Select Report a Bug
Fill out the bug report form
Submit

Via Email

Email: bugs@babelize.app

What to Include

Essential Information

Information	Why We Need It
Description	What went wrong
Steps to reproduce	How to recreate the issue
Expected behavior	What should happen
Actual behavior	What actually happened
Account email	To investigate your account

Helpful Additions

Screenshots/recordings: Visual evidence
Browser/OS: Your environment
Job/Project ID: For translation issues
Error messages: Exact text
Timestamp: When it occurred

Example Bug Report

Subject: Translation fails for large YAML files

Description:
YAML files over 500KB fail with a timeout error, even though my plan 
allows 1MB files.

Steps to reproduce:
1. Upload a YAML file larger than 500KB
2. Configure English to Spanish translation
3. Click Translate
4. Wait ~60 seconds

Expected behavior:
Translation should complete successfully

Actual behavior:
Error message: "Translation timed out. Please try again."

Environment:
- Browser: Chrome 120.0 on Windows 11
- Account: user@example.com
- File: config.yaml (683KB)
- Project: proj_abc123

This started happening about 2 days ago. Smaller files work fine.