Troubleshooting

Common issues and solutions when using Babelize.

Authentication Issues

Can't sign in

Symptoms:

• Login page reloads without signing in
• Error message about invalid credentials

Solutions:

1. Verify email address is correct
2. Check spam folder for OTP email
3. Clear browser cookies
4. Try a different browser
5. Disable browser extensions

Session expired unexpectedly

Symptoms:

• Suddenly logged out
• "Session expired" message

Solutions:

1. Sign in again
2. Check if you're on a shared device
3. Verify no one else has access to your account

OAuth sign-in failing

Symptoms:

• Google/Apple sign-in popup closes without success
• Error after OAuth redirect

Solutions:

1. Enable pop-ups for babelize.app
2. Clear browser cookies
3. Try incognito mode
4. Verify OAuth account is active

Translation Issues

Translation taking too long

Symptoms:

• Job stuck in "processing" state
• Timeout errors

Possible causes:

• Large file size
• Complex content structure
• High system load

Solutions:

1. Wait longer for large files
2. Split into smaller files
3. Check status.babelize.app for outages
4. Contact support if persists

Translation quality issues

Symptoms:

• Incorrect translations
• Missing context

Solutions:

1. Use clearer source text
2. Add glossary entries for problem terms
3. Set appropriate formality level
4. Ensure correct language codes

Placeholders being translated

Symptoms:

• Variables like {name} translated
• Code snippets modified

Solutions:

1. Enable "Preserve placeholders" setting
2. Check placeholder format is supported
3. Use code blocks for code content

Unexpected translation changes

Symptoms:

• Same content translating differently
• Reproducibility issues

Solutions:

1. Pin model version in settings
2. Check glossary wasn't modified
3. Verify same settings used
4. See Deterministic Engine

File Issues

File upload failing

Symptoms:

• Upload button doesn't work
• Error during upload

Solutions:

1. Check file size limits for your plan
2. Verify file format is supported
3. Ensure file isn't corrupted
4. Try a different browser

Parse errors

Symptoms:

• "Invalid JSON" or similar errors
• Partial content translated

Solutions:

1. Validate file syntax (JSONLint, YAML validator)
2. Check encoding is UTF-8
3. Remove BOM if present
4. Fix line ending issues

Missing content in translation

Symptoms:

• Some keys not translated
• Empty values in output

Solutions:

1. Check if keys are in excluded patterns
2. Verify content isn't marked as "do not translate"
3. Look for parsing warnings in job details

Dashboard Issues

Dashboard not loading

Symptoms:

• Blank page
• Infinite loading

Solutions:

1. Clear browser cache
2. Disable browser extensions
3. Try incognito mode
4. Try a different browser
5. Check your internet connection

Data not updating

Symptoms:

• Old information displayed
• Changes not reflecting

Solutions:

1. Refresh the page
2. Clear browser cache
3. Sign out and back in

Export not working

Symptoms:

• Download doesn't start
• Empty file downloaded

Solutions:

1. Try a different browser
2. Check pop-up blocker
3. Wait for job to complete first

Billing Issues

Payment failed

Symptoms:

• Downgrade warning
• Features restricted

Solutions:

1. Update payment method
2. Check card isn't expired
3. Verify billing address
4. Contact your bank
5. Try a different payment method

Credits not reflecting

Symptoms:

• Purchase completed but credits not added
• Incorrect balance shown

Solutions:

1. Wait a few minutes
2. Refresh the page
3. Check invoice for confirmation
4. Contact support with payment details

Still Need Help?

If these solutions don't resolve your issue:

1. Search our documentation
2. Check status.babelize.app
3. Contact support
4. Report a bug