FAQ
Frequently asked questions about Babelize.
Frequently Asked Questions
Find answers to common questions about Babelize.
General
What is Babelize?
Babelize is an AI-powered translation platform that provides deterministic translations for structured content. Unlike probabilistic translation services, Babelize guarantees that the same input with the same configuration always produces the same output.
Who is Babelize for?
Babelize is designed for:
- Developers building multilingual applications
- Content teams managing localization workflows
- Teams requiring consistent, auditable translations
How is Babelize different from Google Translate or DeepL?
Key differences:
- Deterministic output: Same input always produces same output
- Designed for structured content: JSON, YAML, Markdown
- Glossary support: Enforce your terminology
- Version history: Track and compare translations
- API-first: Built for developer workflows
Translation Quality
How accurate are translations?
Translation accuracy depends on:
- Source content clarity
- Language pair (Tier 1 languages have highest accuracy)
- Glossary configuration
We don't claim 100% accuracy. We recommend reviewing translations for critical content.
What languages are supported?
We support 30+ languages across three tiers. See Supported Languages for the complete list.
Can I control how specific terms are translated?
Yes! Use Glossaries to define exact translations for specific terms.
Why did the same text translate differently than before?
Possible reasons:
- Model version changed (if not pinned)
- Glossary was updated
- Formality setting changed
See Deterministic Engine for how to ensure consistency.
Pricing and Plans
Is there a free tier?
Yes. The Free plan includes:
- 10,000 characters/month
- 3 projects
- Basic features
How are credits calculated?
Credits are based on source character count. 1 credit = 1 character. Translating to multiple languages multiplies usage.
Do unused credits roll over?
No. Credits reset at each billing cycle.
Can I get a refund?
Refunds are handled case-by-case. Contact support@babelize.app for refund requests.
Technical
What file formats are supported?
- JSON
- YAML
- Markdown
- Properties
- XLIFF
- PO/POT
- Apple Strings
See File Formats for details.
Is there an API?
Yes. Full REST API with comprehensive documentation. See API Overview.
Can I integrate with my CI/CD pipeline?
Yes. We provide:
- CLI tool
- GitHub Actions
- GitLab CI examples
See CI/CD Integration.
What happens if the API is down?
Check status.babelize.app for service status. For paid plans, uptime SLA applies and service credits may be available.
Privacy and Security
Is my content secure?
Yes. All content is encrypted in transit (TLS 1.3) and at rest (AES-256). See Security Overview.
Do you train AI on my content?
No. Your content is never used to train AI models.
How long do you keep my data?
Retention varies by plan. See Data Retention.
Can I delete my data?
Yes. You can delete projects, files, or your entire account. See Account Deletion.
Account and Teams
How do I invite team members?
- Upgrade to Team plan
- Go to Settings → Team
- Click Invite Member
- Enter email and assign role
What roles are available?
- Owner: Full access
- Admin: Project and member management
- Editor: Translation capabilities
- Viewer: Read-only access
Can I transfer project ownership?
Project ownership follows workspace ownership. Contact support for complex transfers.
Troubleshooting
Why is my translation taking so long?
Common causes:
- Large file size
- High system load
- Complex content structure
See Troubleshooting.
Why am I getting rate limited?
You've exceeded your plan's request limits. Wait for the rate limit to reset or upgrade your plan.
Why won't my file upload?
Check:
- File format is supported
- File size is within limits
- File is valid (not corrupted)
Getting Help
How do I contact support?
- Free: Documentation only
- Builder: Email (support@babelize.app)
- Team: Priority email
See Contact Support.
How do I report a bug?
See Report a Bug.
Can I request new features?
Yes! See Feature Requests.