Security
Incident Response
How Babelize responds to security incidents.
How Babelize handles security incidents to protect your data.
Severity Levels
| Level | Description | Response Time |
|---|---|---|
| Critical | Active data breach or service compromise | 1 hour |
| High | Potential data exposure | 4 hours |
| Medium | Limited impact security issue | 24 hours |
| Low | Minimal security impact | 72 hours |
Response Process
- Detection — automated monitoring, security scanning, external reports
- Triage — severity assessment, impact analysis
- Containment — isolate affected systems, block malicious access
- Investigation — root cause analysis, scope determination
- Remediation — patch vulnerabilities, restore systems
- Communication — notify affected users if required
- Post-incident — document findings, improve controls
Customer Notification
You will be notified when:
- Your data may have been accessed
- Service is significantly impacted
- Your action is required
| Severity | Notification Method |
|---|---|
| Critical | Email + in-app |
| High | |
| Medium | Email (if affected) |
Reporting an Issue
If you notice suspicious activity:
- Email support@babelize.co with subject [SECURITY]
- Include what you observed, timestamps, and any screenshots
Contact
| Channel | Use For |
|---|---|
| support@babelize.co | Security questions and incident reports |
For critical emergencies, email support@babelize.co with subject URGENT — response within 1 hour.