Security
Incident Response
How Babelize responds to security incidents.
Incident Response
This document outlines how Babelize handles security incidents to protect your data.
Incident Classification
Severity Levels
| Level | Description | Examples |
|---|---|---|
| Critical | Active data breach, service compromise | Unauthorized data access |
| High | Potential data exposure, significant vulnerability | Unpatched critical CVE |
| Medium | Limited impact security issue | Minor vulnerability |
| Low | Minimal security impact | Informational finding |
Response Times
| Level | Initial Response | Resolution Target |
|---|---|---|
| Critical | 1 hour | 24 hours |
| High | 4 hours | 72 hours |
| Medium | 24 hours | 1 week |
| Low | 72 hours | 30 days |
Our Response Process
1. Detection
Incidents are detected through:
- Automated monitoring
- Security scanning
- Employee reports
- External reports (responsible disclosure)
2. Triage
Upon detection:
- Severity assessment
- Impact analysis
- Team notification
- Initial containment
3. Containment
Immediate actions to limit damage:
- Isolate affected systems
- Block malicious access
- Preserve evidence
- Implement temporary fixes
4. Investigation
Thorough analysis:
- Root cause identification
- Scope determination
- Impact assessment
- Timeline reconstruction
5. Remediation
Permanent fixes:
- Patch vulnerabilities
- Restore systems
- Update configurations
- Strengthen controls
6. Communication
Stakeholder notification:
- Internal team updates
- Customer notification (if required)
- Regulatory notification (if required)
- Public disclosure (if appropriate)
7. Post-Incident
Learning and improvement:
- Incident report
- Process improvements
- Control enhancements
- Training updates
Customer Notification
When We Notify
You will be notified when:
- Your data may have been accessed
- Service is significantly impacted
- Your action is required
- Regulatory requirements apply
Notification Methods
| Severity | Method |
|---|---|
| Critical | Email + In-app + Status page |
| High | Email + Status page |
| Medium | Email (if affected) |
| Low | Status page only |
Notification Content
Notifications include:
- Description of incident
- Timeline of events
- Data potentially affected
- Actions we've taken
- Actions you should take
- Contact for questions
Status Page
Real-Time Updates
Monitor service status at: status.babelize.app
Status levels:
- Operational: All systems functioning
- Degraded: Reduced performance
- Outage: Service unavailable
- Maintenance: Planned downtime
Incident History
View past incidents with:
- Timeline
- Impact description
- Resolution details
- Post-mortem summary
Your Responsibilities
Reporting Issues
If you notice suspicious activity:
- Email security@babelize.app
- Include:
- Description of what you observed
- Timestamps
- Affected resources
- Any relevant screenshots
Credential Hygiene
If you suspect key compromise:
- Sign out all sessions
- Review audit logs
- Report to security@babelize.app
Response Cooperation
During incidents, you may be asked to:
- Verify account activity
- Confirm data access patterns
- Implement temporary restrictions
Service Level Agreements
Standard SLA
| Metric | Target |
|---|---|
| Uptime | 99.9% |
| Notification | < 1 hour |
| Status updates | Every 30 minutes |
Custom SLAs available including:
- Higher uptime guarantees
- Faster notification
- Dedicated incident contact
- Regular security reviews
Compliance Reporting
Available Reports
| Report | Availability |
|---|---|
| SOC 2 Type II | Upon request |
Regulatory Notifications
We notify regulators when required:
- GDPR (EU supervisory authorities)
- CCPA (California AG)
- Industry-specific requirements
Contact
Security Team
| Channel | Use For |
|---|---|
| security@babelize.app | General security questions |
| incidents@babelize.app | Report active incidents |
| compliance@babelize.app | Compliance inquiries |
Emergency
For critical security emergencies:
- Email: security@babelize.app with subject "URGENT"
- Response: Within 1 hour (24/7)
Security Updates
Subscribe to security notifications:
- Go to Settings → Notifications
- Enable Security Updates
- Choose delivery method
We also publish:
- Security advisories
- Patch notifications
- Best practice updates