Privacy Policy

Last Updated: January 2024

This Privacy Policy describes how Babelize ("we," "us," or "our") collects, uses, and shares information about you when you use our translation services, website, and applications (collectively, the "Services").

Summary

Before the full policy, here's a plain-language summary:

We collect account information, usage data, and content you translate
We use it to provide and improve our services
We never sell your personal data
We don't train AI on your translation content
You can request access to or deletion of your data at any time

Information We Collect

Information You Provide

Account Information:

Email address
Display name
Profile preferences
Payment information (processed by our payment provider)

Content:

Files and text you upload for translation
Glossary terms you create
Project settings and configurations

Communications:

Support requests
Feedback and feature requests
Survey responses

Information Collected Automatically

Usage Data:

Features used
Translation volume
Error rates and performance metrics
Time spent in application

Device and Connection Information:

IP address
Browser type and version
Operating system
Device identifiers

Cookies and Similar Technologies:

Authentication tokens
Preferences
Analytics (see Cookie Policy section)

How We Use Your Information

To Provide Services

Process translations
Manage your account
Process payments
Provide customer support

To Improve Services

Analyze usage patterns
Identify and fix issues
Develop new features
Optimize performance

To Communicate

Service announcements
Security alerts
Marketing (with consent)
Respond to inquiries

For Security and Compliance

Prevent fraud and abuse
Enforce terms of service
Comply with legal obligations

Translation Content

How We Handle Your Content

Content is processed to provide translations
Content is encrypted in transit and at rest
Content is deleted according to retention policy
Content is NOT used to train AI models

Our Commitment

We do not:

Read your content for any purpose other than providing the service
Share your content with third parties (except as necessary for translation)
Use your content for marketing
Train our AI models on your specific content

Service Providers:

Cloud infrastructure providers (AWS, GCP)
Payment processors (Stripe)
Analytics providers (Vercel Analytics)
Customer support tools

Legal Requirements:

When required by law
To protect our rights
To prevent fraud or security threats

We Never

Sell your personal information
Share content with advertisers
Provide data for third-party marketing

Your Rights

Access and Portability

Request a copy of your data
Export your translations
Download account information

Correction

Update your account information
Correct inaccurate data

Deletion

Delete your account
Request data erasure
See Account Deletion

Restriction

Opt out of marketing
Limit data processing
Object to certain uses

How to Exercise Rights

Self-service: Most actions available in Settings
Email: privacy@babelize.app
Response time: Within 30 days

Data Retention

Data Type	Retention
Account data	Until deletion
Translation content	Per plan limits
Usage logs	90 days
Payment records	7 years (legal requirement)

See Data Retention for details.

International Transfers

We transfer data internationally with appropriate safeguards:

Standard contractual clauses
Adequacy decisions
Encryption in transit

Primary data processing: United States

Children's Privacy

Babelize is not intended for users under 16. We do not knowingly collect information from children. If you believe we have collected such information, contact privacy@babelize.app.